Privacy Policy

1. Introduction

Welcome to Universa Hub Services Pvt. Ltd. (“we”, “our”, or “us”).

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://universahub.in (the “Site”) or use our related services (collectively, the “Services”). By accessing or using our website, you consent to the terms of this Privacy Policy.

2. Information We Collect

We collect both personal and non-personal data to provide you with a smooth and secure shopping experience.

a) Personal Information

You may be asked to provide the following details:

• Full name
• Email address
• Mobile number
• Shipping and billing address
• Payment details (processed securely via third-party gateways)
• Account login credentials (if applicable)

b) Non-Personal Information

We may collect:

• Browser type, device type, IP address, and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

Your information is used to:

• Process and fulfill your orders
• Communicate order updates, delivery status, and offers
• Improve website functionality, user experience, and product listings
• Prevent fraud and maintain secure transactions
• Provide customer support and respond to inquiries
• Send newsletters or promotional content (only with your consent)

4. How We Protect Your Information

We implement strict technical and organizational security measures to protect your data, including:

• SSL encryption for data transmission
• Secure payment gateways compliant with PCI-DSS standards
• Regular malware and vulnerability scans
• Limited employee access to personal data on a need-to-know basis
• Despite these precautions, no system is entirely secure. You acknowledge that data transmission over the internet carries inherent risks.

5. Sharing of Information

We do not sell, rent, or trade your personal data to third parties.

However, we may share limited data with:

• Trusted service providers (e.g., shipping partners, payment processors)
• Legal authorities when required by law or in response to lawful requests
• Third-party analytics tools like Google Analytics for performance insights
• All partners handling personal data are bound by strict confidentiality obligations.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Complete transactions or provide requested services,
• Comply with applicable tax or legal obligations, or
• Resolve disputes and enforce our policies.
• Once no longer required, your data is securely deleted or anonymized.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccuracies or update information
• Withdraw consent to marketing communications
• Request deletion (“Right to be Forgotten”) where legally applicable
• To exercise these rights, please email info@universahub.in with your request.

8. Cookies Policy

Our website uses cookies to:

• Improve site navigation and performance
• Analyze traffic and visitor behavior
• Remember your login or cart preferences
• You can modify or disable cookies through your browser settings, but some website features may not function properly without them.

9. Third-Party Links

Our website may contain links to third-party websites or payment portals (e.g., Razorpay, Paytm, Google Pay).

We are not responsible for the privacy practices or content of those external sites.

Please review their privacy policies before submitting your personal data.

10. Children’s Privacy

Our services are intended for individuals above 18 years of age.

We do not knowingly collect personal data from minors.

If you believe a child has provided us with personal information, please contact us immediately for deletion assistance.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in business practices or legal requirements.

All updates will be posted on this page with the revised Effective Date.

Continued use of our website after any changes constitutes your acceptance of the revised policy.