1. Course Refund Eligibility
Mindmatrix Academy strives to ensure customer satisfaction. Refund requests are subject to the following conditions:
-
Refunds are only available for courses that have not been accessed or started.
-
Requests for refunds must be made within 7 days of purchase.
2. Non-Refundable Products and Services
-
Courses that have been accessed or partially completed.
-
Digital course materials that have been downloaded.
-
Personalized coaching sessions or consultations.
3. How to Request a Refund
To request a refund, please follow these steps:
-
Contact us at [Insert Email Address] with your purchase details.
-
Provide the reason for the refund request.
-
Our support team will review your request and respond within 5 business days.
4. Refund Processing
-
Approved refunds will be processed to the original payment method.
-
Please allow 7-10 business days for the refund to reflect in your account.
5. Course Cancellation
Mindmatrix Academy reserves the right to cancel any course due to unforeseen circumstances. In such cases, enrolled participants will receive a full refund.
6. Contact for Refund Queries
If you have any questions about our refund policy, please contact us:
Mindmatrix Academy
[Insert Address]
[Insert Phone Number]
[Insert Email Address]